Contact/FAQ

If you need to get a hold of me for any reason contact info@shopthessalonike.com.

 

What if my item is too small/large or I decide I don't want it?

Feel free to send it back for a refund/exchange!

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
Gift cards
Worn Items

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping costs are non-refundable on all items.

 

I don't know my ring size, how can I figure it out?

Not to worry! We have a little ring size guide here.

 

I live in another country, how can I purchase your products?

We ship all over the world, but keep in mind we are not responsible for VAT or other import taxes and fees you may incur via your local customs office. This is all standard practice by most online stores. Some countries do charge an import tax or fee while others don't. If you haven't had to deal with it on international orders in the past, you're likely not in a country that does this. If you are in a country that is subject to VAT or import fees, please take this into consideration when making your purchase.

International shipping also comes with tracking on all items except stickers.

 

How do I order a custom Travel Journal?

Send us an e-mail and tell us what you'd like! We'll see what we can whip up!

 

What shipping service do you use?

We use USPS for both domestic and international orders.

 

Do you offer free shipping?

We offer free US Shipping for all orders over $50 and free international shipping for all orders over $100.

We're sorry for the raise in international shipping prices. The USA nearly doubled their international shipping costs on Feb. 26th 2016

I want an item that's out of stock! What should I do?

We sometimes get items back in stock depending on the demand for them! Send us an e-mail and we'll add you to our wait list!